FAQ

Most orders take 7-14 days to arrive at a customers door after 1-3 business days of processing time (unless otherwise stated on a product detail page). However, please allow 14-21 days for your order to arrive in case of customs or holiday delays.

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!

Please email us immediately at info@studiosunneva.co.uk if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Some couriers are rough with fragile shipments and it is usually out of our control. However, we will make sure you end up receiving a working item.

Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!
If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please message us through the chat function on our website, or by emailing us at info@studiosunneva.co.uk

We have a 30-day return policy.

If for any reason, you are not satisfied, please reach out to us at info@studiosunneva.co.uk and we will happily credit your purchase price of the item returned to us in original condition.

Please see Terms and Conditions for our full return policy.

If you have a question about your order, a query about one of our products or a general enquiry, please don’t hesitate to get in touch with our helpful Customer Service team through our chat or or by emailing us at info@studiosunneva.co.uk